Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at info@adhezia.shop. Please note that returns must be sent to the following address:

Adhezia
180 Rue des Cèdres
Sainte-Anne-des-Plaines, Quebec
Canada

If your return is accepted, we will provide you with a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

If you have any questions regarding a return, you can always contact us at info@adhezia.shop.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work quickly to resolve it.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom-made or personalized products
• Personal care products (such as beauty products)
• Hazardous materials, flammable liquids, or gases

If you have any questions about whether your item is eligible for a return, please contact us before sending it back.

Please note that sale items and gift cards are non-refundable and cannot be returned.

Exchanges

The fastest way to receive the item you want is to return the item you have. Once your return has been approved, simply place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.

To qualify, your item must be unused, unworn, with tags attached, in its original packaging, and accompanied by your receipt or proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please keep in mind that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@adhezia.shop.